Cookie Policy

Cookies are widely used in order to make websites work or work more efficiently. They provide us with information that helps us improve our site www.klmretail.com and deliver a better service.

A ‘cookie’, is a small text file that is placed on computer’s hard drive, or other mobile or handheld device (such as smart phones or tablets) as you browse the site. They are used to remember when your computer or device accesses this website and where available report your ip address, operating system and browser type, for system administration.

Cookies may also be used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. Some cookies provide enhanced capabilities during your visit and others collect information about browsing behaviour by people who access this website via the same computer or device, this includes information about pages viewed, and the customer journey around a website.

We do not, use cookies to collect or record information on users’ names, addresses or other contact details. We are able to use cookies to monitor individual customer browsing behaviour, but third parties are not able to identify visitors using the cookies.

By using our website, you agree that we can place cookies on your device. If you continue to browse our website, we assume that you are happy to receive all cookies served by our site. You can block these cookies using your browser settings, however if you choose to do this, some features of this site and others may not function properly.

To learn more about cookies and how to manage them visit www.aboutcookies.org

Information is also gathered without you actively providing it, through the use of cookies. This method does not collect or store personal information. Information from visitors to the www.klmretail.com site can be collected in the following areas:

  • comments, questions and feedback;
  • online ordering and reporting;
  • site usage information, using cookies.

If you send an enquiry by e-mail to either a specific contact or a general enquiry, we will only use your personal details obtained from your enquiry to respond to your query. If you submit a general enquiry we will retain your contact details for the sole purpose of helping us to improve the quality of our services.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

ASP.NET_SessionId: This cookie allows the service to remember selections and preferences that you’ve already made or information that you've already given. This cookie expires once the browser closes. This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.klmretail.com domain

ASPXAUTH: The ASPXAUTH cookie is used when username and password authentication is required. This cookie determines that a user is logged in. When the user logs out of the app, this cookie is removed from the browser. This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.klmretail.com domain

AspxAutoDetectCookie: The AspxAutoDetectCookie is used to detect whether or not the browser supports cookies. If not, then some website functionality may be switched off. This is an essential cookie to the operation of the site and does not store any personal information. This cookie is set from the www.klmretail.com domain

d2i_DisallowCookies & d2i_HideCookiePanel: Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.

_utma & _utmb: Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

_utmc & _utmz: These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task.
  • recognising that you may already have given a username and password, so you don't need to do it for every web page requested.
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast. You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
  • If you would like more information about the cookies that we use and their purposes, please contact the Data Protection Team at mmcmanus@klmretail.com.

What our clients say

KLM offers a highly trusted savvy team that deliver exceptional quality of advice, service and results. They operate under the radar and un-earth retail intelligence that is priceless - a‘ go to’ agency for ear-to-the-ground insight.

Jack Busby

Portfolio Director

Landsec

What our clients say

A great team of retail investment experts who deliver highly productive relationships and optimise on and off market deals.

Ben Buckley Sharpe

Fund Manager

Aberdeen Standard

What our clients say

KLM have always provided us with carefully considered advice and crucial foresight to provide us with the best results. It is always a pleasure to deal with them.

Ed Hockley

Lothbury Investment Management

What our clients say

We have enjoyed working with KLM for many years. They have great market knowledge, give well considered advice, respond quickly and are fun to work with.

Rob Mills

Clearbell Capital Partners

What our clients say

They understand our market and deliver opportunities and deals that others couldn’t.

Jonathan Doyle

Head of UK & Ireland Acquisitions

TK Maxx & Homesense

What our clients say

KLM provided unique and valuable perspectives on emerging retail leasing trends which have been vital during the leasing phase of Elektrownia Powisle in Poland.

Victoria Yakubenko

Tristan Capital

What our clients say

KLM has successfully integrated itself with Loft Design By…and helped us tailor our portfolio of stores in line with our requirements.

David Freche

CEO

Loft Design By…

What our clients say

KLM provided cross sector, pan-European level of leasing insight which was unique and invaluable.

Simon Briggs

White Star Real Estate

What our clients say

KLM Retail worked very hard to understand my retail needs by visiting my stores in Paris and helped us target the appropriate locations in London. Their European knowledge of retail locations makes it very easy to work with them.

Marc Dorde

Managing Director

Brandy Melville

What our clients say

KLM are refreshingly honest, contactable and knowledgeable. A team you can trust to deliver. They always back up their views with results.

Tom Johnston

Retail Asset Manager

Capital & Regional

What our clients say

KLM worked seamlessly with our brand to help us secure sites for our first UK Stores. As a new entrant to the market, we greatly benefited from the team’s retail-intelligence and motivation to deliver an exceptional service.

Diane Newman

Managing Director

Acuitis

What our clients say

A refreshingly dynamic agency to work with.

Edwin Braim

Ryden LLP

What our clients say

Highly effective and a pleasure to work with. No issue is too small, and the advice is always spot on.

Fiona McAllister

Managing Director

Magical Story

What our clients say

We really enjoy working with KLM. They are down to earth and always provide sound commercial advice.

Stell Andrew

Co-Founder

RUSH

What our clients say

KLM went above and beyond to provide reasoned advice and consequently delivered a great result in a short time frame. They were approachable and had a thorough grasp of the Leisure market.

Edwin Braim

Ryden LLP

What our clients say

KLM have provided strategic portfolio advice to our business which has resulted in significant savings. Always contactable, commercially astute and a pleasure to deal with. Their ability to unlock issues, from site finding and acquisitions to portfolio management matters is remarkable.

Aaron Kedward

Sixt

What our clients say

Having a continuity of team and intelligence from start to finish from investment to leasing has been a real asset.

David Rodger

Portfolio Manager,

Aberdeen Standard

What our clients say

A significant amount of the Colleges endowment is held in retail property. KLM have advised us over a number of years on disposals, acquisitions and rent reviews and are a key member of the professional team advising on a significant redevelopment of our central Oxford site.

David Stevenson

Property Director

Jesus College

What our clients say

The advice they give is always informed, carefully considered and pragmatic and given by a team who know the market

David Stevenson

Property Director

Jesus College

What our clients say

We have worked with KLM on a number of projects and have been impressed by their breadth and depth of knowledge of the investment market. Their ability to access quality occupational feedback quickly and their understanding of how to ''evaluate the economics of a situation'' has been of great value to our business.

Adrian Horsburgh

RDI REIT

What our clients say

A hardworking and motivated team who deliver results.

James Ryman

Investment Director

Capital & Regional

What our clients say

KLM... All the advice you need. The retail and leisure experts.

John Wood

Partner

The Other Retail Group

What our clients say

We have been massively impressed with the approach. …The way in which they have immersed themselves in the Deptford culture and environment is nothing short of impressive.

Arlene van Bosch

Property Director

U+I

What our clients say

KLM brought enthusiasm and new ideas to the portfolio with a team which is knowledgeable, well connected and not afraid to think differently.

Simon Elmer

Steward

The Bedford Estates

Contact Us

Contact one of the team at KLM Retail

Call us on +44 (0)20 7317 3700

Enquire